I bring a practical, people-focused approach to IT support and everyday operations. From troubleshooting computers and connected devices to supporting networks and coordinating workflows, I focus on making technology reliable and work easier. I value clear communication, organized processes, and solutions that help people stay productive.
Mahmudul Hassan Shihab
IT Solutions & Operations Professional
I help keep technology and daily operations running smoothly through practical IT support, troubleshooting, and organized workflows.
IT SupportHardware, software, and everyday troubleshooting
Networking & CCTVConfiguration, connectivity, and maintenance
Operations & Customer SupportOrganized workflows, customer service, and team coordination
Practical support. Organized operations.
Technical skills with an operational focus.
IT Support & Troubleshooting
- Hardware and software installation and troubleshooting
- Operating system installation and optimization
- Remote support, data backup and recovery
- System security and data protection
Networking & CCTV
- Network configuration and IP setup
- Router and connectivity troubleshooting
- CCTV installation and maintenance
- Printer and attendance-system support
Operations & Customer Support
- Front-office and back-office coordination
- Customer service, POS and billing operations
- Documentation and visa-processing coordination
- Team supervision and staff training
Supporting Tools
- Microsoft Office applications
- Adobe Illustrator
- Canva
- CapCut
Hands-on experience across IT and operations.
IT Admin
Hi-Tech Lifestyle & Furniture
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- Installed, configured, and troubleshot computers, printers, routers, attendance systems, and other IT equipment.
- Configured networks and IP settings across office outlets, and maintained CCTV and data-security measures.
- Provided hardware, software, and remote support, including OS installation, optimization, backup, and data recovery.
IT & Operations Executive
Raka International
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- Supervised daily operations and a team of 14 staff, coordinating front-office and back-office activities.
- Handled visa processing, customer service, and embassy coordination.
- Installed and troubleshot computers, printers, CCTV, and networking devices, and supported data security.
Checkout Assistant
Shwapno (ACI Logistics Ltd.)
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- Processed customer transactions, maintained billing records, and handled cash securely.
- Resolved customer inquiries and supported sales through customer engagement.
- Trained and assisted 9 new checkout assistants during onboarding.
Projects & Case Studies
Projects in Progress
Selected projects and practical case studies will be added here.
Let’s connect.
Have a question, suggestion, or something to share? Send me a message.
cyberpromptsolution@proton.me